Call Billing Solution

Overview

Telecommunications generally represent the third largest monthly expense in an organization; of these, telephone calls typically account for 75% of this amount. Contemporary telephone systems provide information useful to help manage these expenses. Implementation of a control system to capture and provide access to this information is therefore essential. Call Detail Records (CDR) also called SMDR (Station Message Detail Record) produced by users' telephone systems is the basis of Call Billing System or Call Accounting. It is a proven method for costing and allocating telephone expenses.

What is Call Billing

CBS is a system that tracks all calls and provide instant information and analysis. It provides a simple and elegant PC based solution to the problem of excess billing and improper use of telephone facilities in any organization. With over 21 years of expertise in Call Accounting Solutions, CBS has almost all features everyone has been longing for.

Call Billing Software Developed by Cube Software is used for billing and monitoring of outgoing and incoming calls through EPABX at office, Hotels, Hospitals, Housing Societies and private EPABX exchange etc.

USPs

• Quick Call Dialer
• Lightweight software
• Integrations
• Report Wizard
• Call verification

Why Call Billing

• Cut down on phone costs: Reduce phone usage costs up to 30% with fewer and/or shorter calls.
• Resource apportion: Allocate telephone costs to departments or tenants based on actual usage.
• Proper invoicing: Bill back clients for calls made on their behalf with a documented evidence.
• Employee regulation: Review and manage employees with heavy telephone usage.
  Agent utilization: Determine if an agent has too few or too many telephone calls.
• Internal supervision: Monitor telecom expenses for a branch, department or extension.
• Integrations: Virtually integrates with any exchange like Alcatel, Siemens, Ericsson, Panasonic, Nitsuko, Toshiba, Nortel, AT&T, LG, Tadiran, NEC, etc.
• Custom Reports: Generate your own reports with sorting / analysis more relevant to you using Report Wizard.
• Export Reports: Front End Reporting Module generates various reports using this database in Tabular Form which can be viewed, printed or emailed.

How Call Billing works

Raw data received from the exchange is processed automatically by the Front end Call Billing software for various report generations. The system while processing the data calculates the cost of each call. The cost of the call is dependent on the time of the day, destination and duration. User has the flexibility to define different charging patterns for different types of extensions. Cost calculation of a call is user definable and flexible charging is allowed for local and outstation calls. The processed data now can be analysed by generating various types of reports and graphs.

Call Billing can be used in

• Hotels: The telephone service provided in the hotel room can be a revenue source for the hotel. Determine the phone usage of the patrons from the comprehensive report generated by CBS. Since the separate charging tables can be set for local, domestic and international calls, the hotels can charge differently for the kind of telephone use.

• Hospitals: Patients use phones in the ward for emergency intercom as well as often times for personal use. Hospitals can bill back patients for calls made outside the hospital upon discharge and present a CBS report as evidence in the invoice.

• Housing Societies: Residents use the landline to talk to their security guard and entrance gates for authorized access. With CBS, these telephony services can be charged per use basis.
• Private EPABX: Seldom, employees and workers misuse the work phone by using it for personal purposes, because employees are under an impression that the organisation would pay for it. CBS can be deployed in your organisation to curb this behavior.