Cloud Telephony – Cube Software

Cloud Telephony Solution

Overview

Rhapsody- Cloud Telephony Solution

RHAPSODY range of cloud solutions can integrate with any kind of Application or database.
The service range from simple audio text services to expecting real-time information for the caller. This enables application developers to deploy costly IVR solution on low investment for small and medium organizations. For large organizations when the IVR need for a campaigns of short duration, long term investments can be avoided using RHAPSODY CLOUD TELEPHONY. The RHAPSODY solution comes for handy small registration charge plus small monthly expenses.

Some of existing solutions provided include:-
Builders, Building Management & Housing Societies

Complain management for routine problems of owners, Sales Management, Call Center on Move, Telemarketing and Broadcasting and Call Routing Services.
Healthcare & Clinic Management
Appointment Fixing and Rescheduling, Reminder Services for patient, Medical Transcription Services, Disaster Management system-Blue Code and Red Code implements, Surveys etc and Telemedicine, Helpline Facilities
Customer Service & Warranty /AMC Activities
Complaint Bookings, Feedbacks, Status Update and Clearances, General Information to clients on Holidays, Working Hours, Products and Services as Audio Text Services, Surveys verification Calls, Emergency Handling Procedures, Telemarketing Campaigns.

School and Universities – Education Institutions
Student and Parent Notifications & Information on events scheduled, performance, leave, records and assignments, polling and Surveying regarding feedbacks on essentials and facilities Message Blasters, Narrowcasting and Emergency Response Systems, Prepaid Calling Systems.
BPOs, KPOs & Call Centers
Customer Satisfaction Surveys, Employee Screening, Predictive, Preview and Progressive Dialing, Payment Gateway Integrations, Broadcasting and Message Deliveries, Verification and Audio Text Services.

RHAPSODY Cloud Solutions are not limited to these application areas. These solutions can be further applied into banking and Financial Segment, Transportation, Freight and Courier Industries, Government Bodies and NGOs and many more. Where ever A Phone can serve a purpose- RHAPSODY can help.

What is Cloud Telephony

A cloud call center software is hosted over the internet which is easily deploy-able and involves a minimum cost. Cloud contact center software reduces the need of hardware set up and makes it easy to access the interactions through multiple channel virtually in the system.
Admin Panel-One Application will be hosted on window pc for real-time monitoring, MIS Reports and to access many more features. Links& Credentials will be shared with client end to access all the information related to calling Server-It will be a combination of CTI & Databas. Clients - They will login into application which will be installed into their systems and take calls via Mobile Phones.

USPs

No need Server
No need PRI
No Capex required
Easy & quick start
Agent can login from anywhere
No need PRI
All professional Call Center features
Online Support from Aria Customer Help Desk
Agent work from home is possible

Why Cloud Telephony

Builders, Building Management & Housing Societies
Complain management for routine problems of owners, Sales Management, Call Center on Move, Telemarketing and Broadcasting and Call Routing Services.

Healthcare & Clinic Management
Appointment Fixing and Rescheduling, Reminder Services for patient, Medical Transcription Services, Disaster Management system-Blue Code and Red Code implements, Surveys etc and Telemedicine, Helpline Facilities

Customer Service & Warranty /AMC Activities
Complaint Bookings, Feedbacks, Status Update and Clearances, General Information to clients on Holidays, Working Hours, Products and Services as Audio Text Services, Surveys verification Calls, Emergency Handling Procedures, Telemarketing Campaigns.

School and Universities – Education Institutions
Student and Parent Notifications & Information on events scheduled, performance, leave, records and assignments, polling and Surveying regarding feedbacks on essentials and facilities Message Blasters, Narrowcasting and Emergency Response Systems, Prepaid Calling Systems.

BPOs, KPOs & Call Centers
Customer Satisfaction Surveys, Employee Screening, Predictive, Preview and Progressive Dialing, Payment Gateway Integrations, Broadcasting and Message Deliveries, Verification and Audio Text Services.

RHAPSODY Cloud Solutions are not limited to these application areas. These solutions can be further applied into banking and Financial Segment, Transportation, Freight and Courier Industries, Government Bodies and NGOs and many more. Where ever A Phone can serve a purpose- RHAPSODY can help.