Increasing the productivity of call center agents has always been a goal. But in today’s market place there is a new directive:
With CUBE Quick Call Dialer you can achieve all of this.
CUBE develops contact center solutions that deliver the benefits of customer relationship and customer service technology to the fastest growing segment of the multi-billion dollar contact center market. Small and medium enterprises, departments/branches of large enterprises and outsources need contact center technology to provide high-quality support and interactive services for their customers.
CUBE Contact Center offers a comprehensive suite of applications including Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Skills-based Routing, Recording, Monitoring, Billing and Centralized Management and Administration.
CUBE develops contact center solutions that deliver the benefits of customer relationship and customer service technology to the fastest growing segment of the multi-billion dollar contact center market. Small and medium enterprises, departments/branches of large enterprises and outsourcers need contact center technology to provide high-quality support and interactive services for their customers.
CUBE Contact Center offers a comprehensive suite of applications including Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Skills-based Routing, Recording, Monitoring, Billing and Centralized Management and Administration.
Conversation of Agent Talk can be heard using Cube Voice Player
Agents can schedule callbacks via a pop-up calendar
Monitor any agent conversation from any supervisor desk using Live Barging facility.
Forty-five standard reports can be customized via a report wizard
Real time status, alerts & reports at one place
Supports any ODBC compliant database integration
Summary screen: Agents can view the summary call information including callbacks, messages, recordings and session history.
Broadcast messaging: Send broadcast messages to any agent skill group.