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Callisto Cube Voice Logger

Overview

Voice Logging or Telephone Recording is the practice of regular recording calls, usually in a business situation. Most commonly used telephone lines and business radio channels are recorded.

A business is able to keep records, improve customer satisfaction, increase security, ensure compliance of business regulation, support employee training and reduce errors.

 

What is Voice Logger

Cube Voice Logger is a compact, innovative, state-of-the-art digital recorder that simultaneously records multiple channels of telephone calls. It monitors records telephone conversation for a later retrieval, review & analysis with ease. This system can also be deployed on P&T lines before EPABX. In such a situation it can record all incoming and outgoing conversations on junctions connected to Voice Logger from all extensions. It is highly customisable and can be activated by Loop On/Off, DTMF sequence or an external command.

Cube Voice Logger is an invaluable business tool built with innovative voice compression technology. It can record thousands of hours of audio on to a tiny disk without losing the true fidelity of speech. Once recorded, this voice data can be stored and organised in many different ways. Search feature allows millions of voice records to be searched, accessed and played instantly on basis of various criteria.

USPs

  • Hassle free installation
  • Easy learning curve
  • Advanced Search
  • Quality Control
  • Support Infrastructure
  • Integrations and Expandability

 

Why Voice Logger

  • Install once and forget it: Maintenance free systems with non-stop recording, fault tolerance and high reliability keeps communications working 99.99% of the time.
  • Easy Search: Quick and easy access to all recorded calls with Client ID, call type, Agent ID or any of the umpteen tags you can associate with the call recording. With our software, agents enter call details right after the call before digressing over to the next call.
  • Quality Control: Monitor, record, retrieve, review, log and analyze. Dispatch call evaluation that helps improve call taker performance and ease of use. Improved quality management may enhance customer service quality.
  • One for all: Simultaneously records multiple channels of telephone calls. Can be deployed on P&T lines before EPABX systems, where it can record all incoming and outgoing conversations. Can be configured to records all calls or selected extensions. The recorded information can be played back or ported to other storage devices like a CD or DVD.
  • Meet compliances: Secure all verbal transactions and meet compliance and legal recording requirements. Customised offerings for Trading houses and traders in markets of equity, bond, and other derivatives.
  • Agent training at Call Centers: Real time online monitoring makes it easier for rapidly training new agents and improving quality of service, streamlining dispute management as well as for coherently resolving escalated complaints. Voice logger provides a sound representation of all customer and agent correspondence.
  • Custom Alerts: The software informs you regarding storage full when a threshold, customisable by you, is reached. The Alerts can be configured to be sent over email, popup or as audio.
  • Centralised Backup: Our products such as Callisto Voice Logger, Voice Mail, Fax Server, Call Accounting etc., generate and store lot of critical data. However whenever large corporates use these products at multiple locations, it is crucial to bring all the data to a centralised location for Quality Control, Easy Access and Safety. Cube’s very own Voice Logger In Sync Application takes care of this by copying all data from individual locations to Central Storage System where data can be reliably stored for a longer duration in order to enhance data security and allow the users for centralised access.
  • Integrations and Expandability: Our systems are compatible with most popular phone systems and can be configured on customer’s request.
  • Numerous recording formats: Voice Logger supports a host of recording formats such as MSGSM, PCM 8K, PCM 16K, A Law, Mu Law, VoX depending on use case and storage infrastructure. Various levels of voice quality and compressions. Compression ratio of 2:1, 4:1, 10:1 in VoX format,
  • Support Infrastructure: Should trouble arise, we have IT and design people available after hours and on weekends and have the capacity to diagnose the problem quickly and recommend repairs. Additionally, if the design allows, we can carry out full online diagnostics in real time.

Presentable Reports: Export customised reports in just a few clicks. One can also convey the message in visually appealing 2D or 3D charts.

 

Sectors Where Voice Logger is Used

  • Government Sector
  • Public Safety
  • Transportation
  • Call Centers
  • Financial Services
  • Travel Agencies
  • Banking Sector
  • Service Oriented Companies

 

Call Recording for Government

Military and government agencies increase safety and security by detecting and deterring inappropriate calls. Because of increased regulations, government agencies are mandated to log all calls.

What is Voice Logger

Cube Voice Logger is a compact, innovative, state-of-the-art digital recorder that simultaneously records multiple channels of telephone calls. It monitors records telephone conversation for a later retrieval, review & analysis with ease. This system can also be deployed on P&T lines before EPABX. In such a situation it can record all incoming and outgoing conversations on junctions connected to Voice Logger from all extensions. It is highly customisable and can be activated by Loop On/Off, DTMF sequence or an external command.

Cube Voice Logger is an invaluable business tool built with innovative voice compression technology. It can record thousands of hours of audio on to a tiny disk without losing the true fidelity of speech. Once recorded, this voice data can be stored and organised in many different ways. Search feature allows millions of voice records to be searched, accessed and played instantly on basis of various criteria.

USPs

  • Hassle free installation
  • Easy learning curve
  • Advanced Search
  • Quality Control
  • Support Infrastructure
  • Integrations and Expandability

Why Voice Logger

  • Install once and forget it: Maintenance free systems with non-stop recording, fault tolerance and high reliability keeps communications working 99.99% of the time.
  • Easy Search: Quick and easy access to all recorded calls with Client ID, call type, Agent ID or any of the umpteen tags you can associate with the call recording. With our software, agents enter call details right after the call before digressing over to the next call.
  • Quality Control: Monitor, record, retrieve, review, log and analyze. Dispatch call evaluation that helps improve call taker performance and ease of use. Improved quality management may enhance customer service quality.
  • One for all: Simultaneously records multiple channels of telephone calls. Can be deployed on P&T lines before EPABX systems, where it can record all incoming and outgoing conversations. Can be configured to records all calls or selected extensions. The recorded information can be played back or ported to other storage devices like a CD or DVD.
  • Meet compliances: Secure all verbal transactions and meet compliance and legal recording requirements. Customised offerings for Trading houses and traders in markets of equity, bond, and other derivatives.
  • Agent training at Call Centers: Real time online monitoring makes it easier for rapidly training new agents and improving quality of service, streamlining dispute management as well as for coherently resolving escalated complaints. Voice logger provides a sound representation of all customer and agent correspondence.
  • Custom Alerts: The software informs you regarding storage full when a threshold, customisable by you, is reached. The Alerts can be configured to be sent over email, popup or as audio.
  • Centralised Backup: Our products such as Callisto Voice Logger, Voice Mail, Fax Server, Call Accounting etc., generate and store lot of critical data. However whenever large corporates use these products at multiple locations, it is crucial to bring all the data to a centralised location for Quality Control, Easy Access and Safety. Cube’s very own Voice Logger In Sync Application takes care of this by copying all data from individual locations to Central Storage System where data can be reliably stored for a longer duration in order to enhance data security and allow the users for centralised access.
  • Integrations and Expandability: Our systems are compatible with most popular phone systems and can be configured on customer’s request.
  • Numerous recording formats: Voice Logger supports a host of recording formats such as MSGSM, PCM 8K, PCM 16K, A Law, Mu Law, VoX depending on use case and storage infrastructure. Various levels of voice quality and compressions. Compression ratio of 2:1, 4:1, 10:1 in VoX format,
  • Support Infrastructure: Should trouble arise, we have IT and design people available after hours and on weekends and have the capacity to diagnose the problem quickly and recommend repairs. Additionally, if the design allows, we can carry out full online diagnostics in real time.

Presentable Reports: Export customised reports in just a few clicks. One can also convey the message in visually appealing 2D or 3D charts.

Sectors Where Voice Logger is Used

  • Government Sector
  • Public Safety
  • Transportation
  • Call Centers
  • Financial Services
  • Travel Agencies
  • Banking Sector
  • Service Oriented Companies

 

Call Recording for Government

Military and government agencies increase safety and security by detecting and deterring inappropriate calls. Because of increased regulations, government agencies are mandated to log all calls.

Salient Features

Call Monitoring

Digitally monitor, record, retrieve, and analyze incoming and outgoing calls

Graph Representation

Quicker view of incoming and outgoing calls in form of Pi-chart and Bar chart etc.

Advanced MIS Reports

Reports such as Long Duration of Calls, Agent Performance reports and comparison reports etc.

Backup and Restore

Backup and Restore of recorded data in CD / DVD,Cloud or on hard disk etc.

Supported Various Formats

Various type of supported recording formats – MSGSM, PCM 8K, PCM 16K, VOX, A LAW, MU LAW, MP3 etc.

Supported Various VOIP Protocols

Supported Various type of VOIP protocols such as SIP, H323, Avaya H323, Cisco Skiny etc.

  • Digitally monitor, record, retrieve, and analyze incoming and outgoing calls
  • Record Voice Calls on Voice Detection Principle
  • Trunk side / extension side connectivity of monitoring of calls
  • PRI, Analog, Digital Extensions, BRI, CAS, and VOIP protocols are supported for Voice Logger
  • Online monitoring of calls with real time playback
  • Recorded information can be played back and copied to other media formats (CD, DVD, tape etc.)
  • Allow to record all calls or selected extensions.(If Voice Logger connected on Trunk Side)
  • Various level of quality and compression – compression ratio – 2:1, 4:1, 10:1 in VOX format
  • Various type of supported recording formats – MSGSM, PCM 8K, PCM 16K, VOX, A LAW, MU LAW, MP3
  • LAN based monitoring of calls, play back of calls, exporting of calls in various formats from Client version
  • Various type of VOIP protocols such as SIP, H323, Avaya H323, Cisco Skiny etc are supported for VOIP logger.
  • Various type of advanced reports such as Detailed List of Calls, Date Wise Summary, Port Wise Summary, Hour Wise Summary, Weekday wise summary, month wise summary, extension wise summary, agent wise summary, Call Monitor summary, Query of calls report, login report etc.
  • Unlimited tagging of recording is available.
  • 2 D / 3D graph representation of calls. Various type charts such as bar chart, pi chart, Column chart, Line chart, Area chart, stack bar chart, stack column chart etc.
  • Backup and restore of recorded data to and from CD / DVD or on hard disk.
  • Real time port status and hard disk status are available in Grid View, Icon View and Graph view
  • Alert on HDD full / Archive full – alert by email, audio alarm
  • Searching of calls on the basis of date and time of calls, duration of calls, channel number, dialed number, extension, agent id, remark etc.
  • Export / Import of recorded calls
  • Access of software on the basis of user permission.
  • Quality monitoring on the basis of user defined set of questions
  • Advance search feature such as Last One Hour calls, Today calls, Yesterday calls, Current week calls, Previous week calls, Current Month calls, Previous week calls.
  • Calls on the basis of user definable exception. Exception s can be defined on the basis of date, time, duration, contact numbers, holiday, or from any template.
  • Quality Monitoring of calls on the basis of user definable questions.
  • Quicker view of incoming and outgoing calls in form of Pi-chart and bar chart.
  • Various type of advanced MIS reports are available in Voice Logger package such as Long Duration of Calls, Agent Performance reports and comparison reports, export of calls in excel etc.
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