Overview

There are circumstances when there is a sudden influx of new customers (or patients) in a facility like a hospital. Such an event calls for a streamlined process to manage all new customers with no room for error in the shortest amount of time possible, specially in case of an emergency. Such a need could arise at any moment and to aid such kind of a process, a facility needs to be equipped with state of the art telecommunication system.

What is ERS

Today with new technology, use of CTI is possible in almost every domain. Quick Notification of events help users to do preventive maintenance before a apocalypse may occur .In factories or any placed where critical application/hardware are in operation, it becomes extremely important to monitor the working status on real time and generate necessary notification takes time.

Major drawbacks of Manual notification are
1. Calling a team of 15 person shall take about 15 minutes to notify the last person.
2. Multiple attempts in case of no answer and busy shall involve more time.
3. Call history is not available during no answer and busy cases.
4. Manual error in dialing and may be the person responsible for manual calling may miss some number

Connectivity Diagram

USPs

• Emergency Response System - one inbox for emails/voicemails/faxes
• Distribution List Mailbox Wise
• Deleted message restoration
• Department Wise Search
• Notification with message review
• Subscriber Notification Control
• Supervisor Extension Designation

Why Emergency Response System

QuickCall ERS solution helps overcome the above issues. The solution gets completly integrated with existing PBX system or can be used independently.
the system is fast, does not involves annual calling, list are pre-loaded, calling is quick reports are available, multiple ERS codes can be configured at a time. Each ERS code shall have different number
BENEFITS are:
1. Fast automated calling to list of pre-defined numbers on trigger.
2. Trigger may be automated or manually captured with inbound call.
3. Quick dialing and play of message as per requirement.
4. Multiple ERS code can be configured in a system.
5. Each ERS code shall have a predefined list which can be changed any time on requirement
6. Multiple retries in case of no answer busy, not reachable.
7. Simultaneous dialing to multiple numbers depending on the number of channel/ports available in the solution.
8. Reports on calls connected, no answer busy available.
9. Can be integrated for sms notification along with voice calls.
10. Can be integrated with external speaker system connected to PBX.
11. Only sms or only voice or combination of both possible.

ERS can be used in

Emergency Response System not only improves productivity, but also helps keep you in touch with your clients. When out of the office or on the road, users can access and manage all their calls no matter where they are, by simply retrieving call through the particular number.
Emergency Response System is particularly convenient for mobile business users because it allows them to reach colleagues and customers through a PC or telephone, whichever happens to be available. Some services offer worldwide telephone access.