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Students Calling

Overview

  1. Facility for Students to Call there parents fix numbers on regular basis.

  2. Total XXX minutes or number of times in a month student is allowed to call there parents. As per school requirement.

  3. As soon as XXX minutes or number of times are over student will not be able to call there parents on that month until supervisor is increasing limits.

  4. They are suppose to call from there designated (house) extension number only.

  5. When ever Student is calling to there Parents All Authentication has to be verifying which is mandatory for student to use the Facility.

Connectivity Diagram for the Solution:-

IVRS Flow

Student has to call from there House Extension to 800 to avail the Facility

  1. Welcome to Student Calling system.

  2. Please Dial your Student ID XXX.

Note: – After Input of the Student ID System will verify the Validity of Extension and Available Calling time For Him / Her.

  1. If verification is True and calling minutes are available then System will proceed to the next step else Message Will be Played Like e. g Please Make a Call From your House Extension only Or your Limit for calling has been Crossed. You are not allowed for calling in this Month.

  2. Dial 1 for Father

  3. Dial 2 For Mother

  4. Dial 3 For Land-line Office

  5. Dial 4 For Land line Home

Note: – Based on Selection Call will be Launched by the System and System will start monitoring the time of Call Duration. If Time is getting finished while Student is in Conversation and not finishing there Calls then System Will Disconnect the Call on Time Completion and Message will be announced for calling time is finished. And Entry will be updated in to the data base.

Reports:-

  1. IVRS Reports details will be provided. Like Which Extn/Student used Daily/Weekly/Monthly

  2. Student Id will be updated in Call billing Software so that it can be patched and report can be taken based on that.

What is SCS

Students in boarding school or college hostels may feel various levels emotional turmoil or stress and some behavioral problem. Increased stress levels of students is primarily because of limited or infrequent contact with family members. Therefore, there exists a need to provide students with a phone facility with controlled use, as students may end up misusing the call services.

USPs

  • Facility for boarding students to call their parents (fixed numbers) on regular basis.
  • A total of abc minutes or x number of times in a month, a student is allowed to call his/her parents, whatever is the school/college requirement.
  • As soon as abc minutes or x number of times per month are over, the student will not be able to call his/her parents in that month, until warden (or a supervisor) increases this limit.
  • Students are supposed to call from their designated (house/department) extension number only.
  • Whenever student calls his/her parents, all authentication should be verified, which is mandatory for student to use the facility.

Why SCS

  • Students may use the phone injudiciously and waste time talking instead of studying, so a system which keeps the call duration in check is desired.
  • The number of calls made should limited as set by the institution guidelines, so a system is required to control the frequency of the usage, as uncontrolled usage may be undesired. 
  • A system is required to identify which student uses using the call facility to prevent unauthorized use as well as misuse.

SCS uses

  1. IVRS reports details will be provided with information like Which Extn/Student used Daily/Weekly/Monthly.
  2. Student ID will be updated in Call Billing Software so that it can be patched and report can be taken based on that.

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Salient Features

Real-Time Voice Monitoring

Monitor any agent conversation from any supervisor desk using Live Barging facility.

Database Integration

Supports any ODBC compliant database integration

Call Recording

Conversation of Agent Talk can be heard using Cube Voice Player

IVRS Reports Details

IVRS reports details will be provided with information like Which Extn/Student used Daily/Weekly/Monthly.

Call Back Scheduling

Agents can schedule callbacks via a pop-up calendar

Dashboard

Real time status, alerts & reports at one place

  1. Facility for boarding students to call their parents (fixed numbers) on a regular basis.
  2. A total of abc minutes or x number of times in a month, a student is allowed to call his/her parents, whatever is the school/college requirements.
  3. As soon as abc minutes or x number of times per month are over, the student will not be able to call his/her parents in that month, until warden (or a supervisor) increases this limit.
  4. Students are supposed to call from their designated (house/department) extension number only.
  5. Whenever student calls his/her parents, all authentication should be verified, which is mandatory for students to use the facility.
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